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When Gill, owner and president of the Florence, Ky.-based Tom Gill Chevrolet, asked the employee why he missed the meeting, his reply was that his department was understaffed. To Gill, that’s inexcusable. Team meetings are priority No. 1, and schedules have to work around them. To maintain a culture of self-improvement everyone must be committed to conversations on progress at the dealership, which had 2006 revenue of $44 million.

Smart Business spoke with Gill about how he builds a culture where people strive to improve every day.

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